Help Center


Please browse through the questions at the left. Click the question to see the answer here. If you cannot find an answer to your question, please read the User Manual. If you still cannot find a solution, please use our Contact Form to send us a question.
Q: I ordered the phone company's $5 a month call blocker, but it will not block business phone numbers, only personal numbers. Will the Ring Controller block any number, business or personal? Q: How does the Ring Controller handle calls that appear on the Caller ID box marked 'Private' or 'Blocked?' The telephone company calls the service they provide Anonymous Call Rejection (ACR). Will this device stop calls that do not show a telephone number? Q: Our house has several phones. Some are wireless and some are not wireless. Will this product control the ringing of all the phones? Q: What does the caller hear? Does it just ring like you're not home or do they hear a message that they're been blocked? Q: I tried to enter 303-***-**** and 720-***-**** in the R-list (* is the wild card, i.e., space) to block calls from Colorado. How do I block calls from a whole area code like that? Q: My answering machine is integrated with my phone and caller ID device. When I install the Ring Controller in front of such an integrated phone, the answering machine still works but the caller ID on the phone does not. However, the caller ID on the controller works fine. Q: How many rings should I set my answering machine for? Q: Is there a way to reset the memory in the device and start programming over? Q: Does the Ring Controller work for fax machines? Q: Does the Ring Controller work for cordless phones or cellphones? Q: My phone has integrated Caller ID and it's not working since I installed the Ring Controller. Q: Does the Ring Controller backlight need to be lit for it to work? Q: What does it mean when I see -F- on the unit screen?